Overview

Our refund and returns policy is designed to provide a fair and transparent process for our customers. Please read the following information carefully to understand how it works:

• Refund Period: You have 30 days from the date of purchase to request a refund or exchange for eligible items.

• Eligibility: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

• Non-Returnable Items: Some items, such as perishable goods, intimate or sanitary goods, hazardous materials, flammable liquids, gift cards, downloadable software products, and specific health and personal care items, cannot be returned.

• Proof of Purchase: To complete your return, we require a receipt or proof of purchase.

• Manufacturer Returns: Please do not send your purchase back to the manufacturer.

• Partial Refunds: In some cases, only partial refunds are granted for items that show signs of use, have been opened, are not in their original condition, or are returned more than 30 days after delivery.

Refunds

Once we receive your returned item and inspect it, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a specified timeframe.

Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

1. Check your bank account to ensure the refund hasn’t been processed.

2. Contact your credit card company, as it may take some time for the refund to be posted.

3. Reach out to your bank, as they may also require processing time for refunds.

4. If you’ve completed these steps and still haven’t received your refund, please contact us at {email address}.

Sale Items

Only regular priced items may be refunded; sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please send us an email at info[@] theswissquality.ch and mail your item to: The Swiss Quality Consulting GmbH, Lindenhof 6, 6060 Sarnen, Switzerland

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift or was sent to the gift giver, the refund will be issued to the original purchaser.

Shipping Returns

To return your product, mail it to: {physical address}. You are responsible for covering the shipping costs for returning your item, and these costs are non-refundable. Depending on your location, the time it takes for your exchanged product to reach you may vary. For more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee the receipt of returned items.

Need Help?

If you have questions or need assistance related to refunds and returns, please contact us at info[@] theswissquality.ch .