After decades of research on employee engagement and how to improve it, not much has actually changed: Engagement levels are stuck below 20% worldwide. Our latest Big Idea explores what leaders have been missing all this time. In the lead article, Marcus Buckingham and Ashley Goodall reveal the surprising insight of their research and analysis: What really engages people is their experience on a team — not company culture or individual behaviors. In fact, the most engaged employees often work together in ways companies don’t realize, in groups that don’t appear on any org chart. Identifying these “hidden” teams, and leading them well, may be the key to happier and more productive employees.

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