The toughest thing about the power of trust is that it’s very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer. — Thomas J. Watson

Tags: #Power, #Customer, #Building, #ThomasJWatson, #American, #Businessman

Mini who’s who:

Thomas J. Watson : American Businessman
Born:  February 17, 1874
Died:  June 19, 1956